I’m having issues when trying to export my scans. When I click export model I choose the destination folder and no .stl files whatsoever appear in the folder.
When I open the patient file and the model it will show me this first before opening, two or three times it will appear for a few patients…
Finally I get to the patient I where I wanna see my data and it gives me this
Now if I click ‘yes’ Romexis freezes on the ‘saving CAD/CAM content’ box.
If I click ‘no’ it will open the case and I can design etc., however when I go back the patient selection screen, I get the freeze again, however here after awhile I get this error.
I usually have to restart the PC and open Romexis again in order to go back into the case.
I should stack up some more RAM chips or what the heck is going on, I can’t save my files apparently even though for some reason my designs are stored when I reopen them, it’s frustrating, anybody else had this problem? This is the actual PC they provided me with.
I don’t know anyone on SOS, I tried to call my supplier but they didn’t know anything on how to handle this problem. Would anyone be willing to download my folder and export the .stl from the scan and send it back to me?
SOS is the E4D phone support. You can call them at 1-800-537-6070, 7am to 6pm CST and they’ll remote into you’re laptop and help figure this out with you. Probably the best way on something like this. Only issue is the time zone one for you.
Thanks I called them, they fix’d it, the problem was a memory allocation issue, he tried for like 20min and couldn’t figure out then a technician came and logged into admin mode, with sysadmin login, and changed the memory number within romexis to 5000. After that it was possible to save the files, and consequently to export them, it was just a memory issue.